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The webinar covers: What is the Service Desk role? What does ITIL say about it?....
The webinar covers: Important changes in QMS Context of the organization Planni....
The webinar covers: Service Catalog in ITIL Service Catalog in ISO/IEC 20000 Se....
The webinar covers: Que pide cada norma RoadMap de implementacion
The webinar covers: Determine the critical business and technology functions in....
Actions to address risks and opportunities w....
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