Es importante recordar que la gestión del riesgo contri....
Risk Management in IT Services
The webinar covers:
• Actions to address risks and opportunities will be mandatory for all management system requirements, including ISO 20000-1 – IT Service Management system requirements.
• Comprehensive understanding of the concepts, standards, methods, and techniques to design and implement an IT service risk management process.
• Determining continuity, availability and information security service risks and opportunities that need to be addressed.
Presenter: Mário Lavado, CEO and Owner of INOSERV, which has more than 20 years of experience in management consulting, training and auditing.
Organizer: Vlerar Shala
Date: November 19, 2015
