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ISO 9001 + ITIL = ISO 20000

Continuity, Resilience, and Service Management 2015.12.01

 

The webinar covers:
  • Qué pide cada norma
  • RoadMap de implementación
  • Caso de Éxito: Certificación ISO/IEC 20000 en la Universidad Tecnólogica Nacional
Organizer: Vlerar Shala, PECB
 
Presenter: Romina Lombardi, Certificada en ITIL Expert, Consultor, Implementador Líder y Auditor Líder en ISO 20000.

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