Es importante recordar que la gestión del riesgo contri....
Service Desk between ITIL, ISO IEC 20000 and SDI
The webinar covers:
- What is the Service Desk role?
- What does ITIL say about it?
- What does ISO/IEC 20000 say about it?
- What does Service Desk Institute (SDI) say about it?
- How can IT Dept. make use of Service Desk?
Presenter:
The webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure.
Organizer: Vlerar Shala
