Business Continuity: 4 Steps to Take Before Knowledge leaves the building

People leave their jobs for a variety of reasons. Employees with many years of service, an aging workforce, the last vestiges of pensions and/or a host of retirement options, organizational culture and the highly technical nature of the work means that there are a lot of people with a lot of knowledge that could be lost as those people leave. The consequences can include repeating mistakes and otherwise losing lessons learned coupled with new and inexperienced workers who lack the benefits of good mentors. This webinar takes a look at the underlying types of knowledge how each needs to be managed to ensure continuity of operations, and 4 steps that transform knowledge for future usage and safekeeping.

Main points covered:

• Identifying the critical knowledge that an organization relies upon for its processes, competitive advantage, etc. 
• The nature of knowledge and the two types of knowledge;
• Identifying, managing and using both types of knowledge
• Transforming organizational knowledge for future use and safekeeping

Presenter:

Dr. Ed Goldberg manages Eversource’ Business Continuity, Disaster Recovery and Threat Assessment programs in Berlin, CT.

He serves as chair of the Edison Electric Institute’s (EEI) Business Continuity Committee and as Vice-President of the Connecticut Business Leadership Network, a not-for-profit organization that advocates for hiring people with disabilities. He served for four years as president of the Connecticut chapter of ACP (Association of Contingency Planners), and is in his 8th year on ACP’s National Board, first as its Education Director and now on the Executive Committee as Treasurer. Ed was an IT manager at Millstone Nuclear Power Station from 1993 through 2003. He is an expert on safety-conscious work environments and the creation and maintenance of such culture in nuclear and other industrial settings. 

Ed served as fulltime core faculty (8 years) and as adjunct faculty (6 years) in the School of Business and Technology at Capella University where he mentored PhD learners, taught and developed leadership, IT and management coursework. Ed served as adjunct faculty at Albertus Magnus College for 11 years, teaching a wide range of graduate and undergraduate management and IT courses.