Aligning ITIL ISO 20000 Service Design and TOGAF Enterprise Architecture

Summary:

The ITIL Service Design stage specifies 8 key IT processes that organizations need to excel at, if they are to develop effective designs for their IT ecosystem.

TOGAF is an Enterprise Architecture Model that takes a holistic and integrated look at how architectures are conceptualized and implemented.

To get Service Design right means the individual/organizations has to have some sort of knowledge and experience in the use and adoption of TOGAF.

IT Projects go wrong in the Service Design stage and they further go wrong because they lack the rigor that an enterprise architecture brings into play.

 

The webinar covers the following areas:

Speaker:

Orlando is an Enterprise Architect and Programme Director with over 15 years' experience in the field of Computing and Information Technology Consulting. He has an excellent technical background and has carried out Project Management, Service Management, Assurance, Advisory and System Integration Projects within SAP, Microsoft, Oracle, HP, Cisco and other solution areas of Information Technology. He has led more than 100 successful engagements for clients over the past 15 years. Orlando has developed various documentation for Enterprise Architecture, IT Service Management, CRM Implementation and Information Security. He has also trained over 2, 000 Professionals on (ITIL, TOGAF, Business Analysis, COBIT, CMMI, XBRL, ISO 20000, ISO 27001 and ISO 22301).