This is a Virtual Training
Learning objectives
Understand the operations of a Service Management System (SMS) based on
ISO/IEC 20000.
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and
other standards and regulatory frameworks.
Understand an auditor’s role to: plan, lead and follow-up on a management
system audit in accordance with ISO 19011.
Learn how to lead an audit and audit team.
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context
of an SMS audit.
Acquire the competencies of an auditor to: plan an audit, lead an audit,
draft reports, and follow-up on an audit in compliance with ISO 19011.
contact infopenielexpert@peniel.com.ng or call +2348037050085