This is a Virtual Training Learning objectives Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000. Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks. Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011. Learn how to lead an audit and audit team. Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit. Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011. contact infopenielexpert@peniel.com.ng or call +2348037050085