ISO/IEC 20000 Lead Auditor Certification
The ISO/IEC 20000 Auditor certifications are credentials for professionals needing to audit an Service Management System (SMS) and, in case of the "ISO 20000 Lead Auditor" Certification, able to manage a team of auditors.
The principal competencies and knowledge skills needed by the market are the ability to proficiently plan and perform audits compliant with the certification process of the ISO/IEC 20000:2011 standard and to master the audit techniques and to manage (or be part of) audit teams and audit program.
Various professions may apply for this certification:
Auditor wanting to perform and lead an Service Management System (SMS) audits as the responsible of an audit team
For certification purposes, the following audit types constitute valid audit experience:
If an applicant doesn't have all requirements to apply for the credentials of ISO 20000 Lead Auditor he/she may apply for the credentials of ISO 20000 Auditor or ISO 20000 Provisional auditor.
To be considered valid, these audits should follow best audit practices and include most of the following activities: