Why should you attend?

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach. 

Who should attend?

  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in  IT Service Management

Learning objectives

  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

Educational approach

  • Lecture sessions are illustrated with examples based on case studies
  • Practical exercises are based on the material which includes role playing and discussions
  • Practice tests are similar to the Certification Exam

Prerequisites

None

Course agenda

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Day 2: IT Service Management System (ITSMS) requirements and Certification Exam  

Examination

The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains

Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS) 

Domain 2: IT Service Management System (ITSMS) 

For more information about exam details, please visit Examination Rules and Policies.

Certification

After successfully completing the exam, you can apply for the credential shown on the table below. For more information about ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

The requirements for the PECB Foundation Certification are:

Credential Exam Professional experience SMMS audit/ assessment experience SMMS project experience Other requirements
PECB Certified ISO/IEC 20000 Foundation PECB Certified ISO/IEC 20000 Foundation exam or equivalent None None None Signing the PECB Code of Ethics

General Information

  • Certification fees are included on the exam price
  • Training material containing over 200 pages of information and practical examples will be distributed
  • A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free

 

 
 


2
Training Days
14
CPD Certification
(Credits)
Exam
1
Exam Duration hour
Retake Exam
Language : English, French, Spanish
Type : Classroom
Certification Fees: N/A
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