Islam Elzayat is proficient in regulatory compliance, audit procedures, and gap analysis, with over Seven years of experience as an IT Service Management Consultant. Besides, while my on-the-job experience has given me an excellent skill set, as well as early planning and critical management skills for relationships, I excel at: Executing various and complex audits of the IT department. Writing and analyzing policies and IT controls. Collaborating to complete projects effectively with teams and clients. Helping to develop goals for departments and plans for improvement. Highlights of the qualifications and background I offer include: Broad knowledge of Enterprise Arcticiture, Governance,  IT Service Management in the Telecom and Government Industries. Successfully designing and implementing all COBIT, ITIL processes, ISO 20000, ISO 27001 requirements. Being a subject matter expert in all aspects of IT Auditing and Risk Assessment. Trained more than 50+ on ITIL Foundation and Intermediate. I have a solid educational foundation and a passion for Service Management in Computer Sciences to my experience and personal qualities. For additional details regarding my expertise and career achievements, please review my attached resume

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