How to pass the ISO/IEC 20000 Lead Auditor exam?

Many organizations are in an endless loop of fail, auditing, correcting, repeating and spending millions of dollars in the cycle of non-performance. This is mainly due the fact that the old approach to auditing does not drill down through the symptoms to get the underlying cause. So, focus on the new approach of auditing based on the requirements of the ISO/IEC 20000 Standard.

In order to get the best auditing result, think in terms of nonconformities because they show the difference between what is done and what should be done.
  • Focus on what can organizations do to meet ISO/IEC 20000 requirements, and how can they present the nonconformities.
  • Understand the general purpose of an audit, have a firm grasp the basic conceptual elements of the audit process, and techniques that should be used to verify the effective functioning of application controls.
  • You have been assigned as ISO/IEC 20000 Lead Auditor for an organization. What questions should be asked to check if the organization has fulfilled the requirements related to nonconformities?
  • Think about your own experiences and issues related to ITSM. Focus on each clause of the standard, and determine how you would implement it, measure it, what actions should you take, and how would you control it.
  • Imagine real life examples of ITSM nonconformities in organisations. Think what you would do to fix them and what benefits your solutions would bring to organisations.
For more, please visit ISO/IEC 20000 Lead Auditor Exam.