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Winning approach towards successful ISO IEC 20000 Certification

Continuity, Resilience, and Service Management 2015.11.11

 

The webinar covers:
  • Brief overview of the Standard content
  • The different parts in ISO/IEC 20000
  • Critical important terms/concepts in ISO/IEC 20000 to prepare and position your ISO/IEC 20000 certification
  • How to define your certification Scope
  • How best to proceed to prepare for meeting the requirements of the standard
Organizer: Vlerar Shala, PECB
 
Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer.

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