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What happens when you actually hit the ground ! Implementing SMS real life issues
What happens when you actually hit the ground?! Implementing SMS real life issues
Organizer: Besnik Hundozi, PECB International (www.pecb.com)
Speaker: Yahia AlAnwar, Egybyte (www.egybyte.net)
Summary:
Knowing the best practices, frameworks and Standards in ITSM is the first step to know where you are now from where you want to be. It might seem pretty rational and easy to implement processes and functions recommended by best practices frameworks and standards, but when you actually try to implement them you will be faced with other factors that might not be clearly identified in these resources. Culture, people and technology must be considered when implementing SMS.
Watch this free webinar organized by PECB International to learn factors affecting success of SMS implementation.
The webinar covers the following areas:
- Why do we need SMS?
- What are the guides for SMS?
- Does COBIT5 help?
- People, Process, Technology, Culture
- Putting them all together
- How can PECB help you?
Speaker:
Yahia AlAnwar is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure. Yahia holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ITIL Expert, PRINCE2 Practitioner, COBIT5 Implementer Etc.).
