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Some of actual benefits and main issues with implementation of ITSMS according to ISO 20000-1
Speaker: Juris Puce, analytica (www.analytica.lv)
Summary:
IT Service Management (ITSM) is still an area which can provide either great opportunities for increase of business (if well aligned with business) or damage organizations ability to provide its main services if not managed properly.
Watch this webinar organized by PECB International to learn the actual benefits and potential issues within implementation and running of IT Service Management system as well as to understand the pros/cons of getting ITSM certified according to ISO/IEC 20000-1.
The webinar will cover the following areas:
- The potential role of IT Service Management
- The easy definitions of the good, the bad and the ugly in ITSM
- Non-biased view if it makes sense to pursue ISO 20000-1 certification for organization
- Main benefits the organizations can get if certain ITSM processes are well implemented as well as definition of “implemented well”
Speaker:
Juris Puce is CEO and senior partner of analytica.lv with more than 15 years of international experience in IT Service management implementation, ITSMS implementation and certification, consulting and project management, information security management and business continuity management in different roles. Juris holds different certifications which in one way or another relate to area of ITSM (ISO 27001; ISO 20000-1, ISO 22301; PRINCE2, ITIL, M_o_R, CISA, CISSP, etc).
