Es importante recordar que la gestión del riesgo contri....
SMS implementation based on ISO IEC 20000 and ITIL 2011
Summary:
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
- What is ITIL and its origins?
- ITIL Lifecycle Stages
- ITIL Processes and Functions
- ITIL and ISO/IEC 20000
- How to start implementing SMS
- How can PECB help you with ISO/IEC 20000?
Speaker:
Mostafa AlShamy is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, etc.)
