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Role of BRM in fast track achievement of ISO IEC 20K

Continuity, Resilience, and Service Management 2015.10.14

 

This webinar covers:
  • BRM (business relationship management) process overview
  • Benefits of achieving the ISO/IEC 20K
  • Logical Approach to target the achievement of ISO/IEC 20K
  • Role of BRM in fast track achievement of ISO/IEC 20K
  • Challenges and Critical Success Factors for this approach
Organizer: Tim Rama, PECB
 
Presenter: Ahmad Yasser Alshareef, an experienced Service Management Architect and part of MegaSoft IT Consulting & Training.

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