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Mastering the Requirements of Service Management with ISO/IEC 20000

Continuity, Resilience, and Service Management 2016.10.31

This webinar will focus more on the requirements, tests and changes, all in the light of service management. 
 
Main points covered:
• Mastering requirements 
• Test-driven Development 
• Quality of service
 
Presenter:
The webinar was presented by Martin Malmqvist; he is the CEO at Collate Consulting AB and an ITSM Expert.
 
Organizer: Erita Rexhepi
 
Date: October 31, 2016 
 
 

Link of the recorded webinar on YouTube:

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