ITIL and ISO 20000: Fundamentals and necessary compliance Synergies

The world of Information Technology (IT) is voluminous, fast paced, innovative and very exciting!

You have to love IT to make it work!

To love IT you must live IT, to live IT you must embrace a design for success and understand business impacts from system failures (not just the hardware). To embrace a design for success and mitigate system failures you need a formal structure and independent validation.

This webinar will introduce you to the structure and choices within the ITIL fundamentals (Information Technology Infrastructure Library fundamentals) and a mechanism to validate the performance of the implemented ITIL structure compliant with the ISO 20000 standard (Information Technology -- Service management -- Part 1: Service management system requirements). The object of this webinar is to excite you about a formal IT structure and encourage you to be fearless about independently validating your service management arrangements.

Main points covered:

• Introducing an IT structure for service delivery and a case for IT system validation
• ITIL component options for IT service provision structure
• ISO 20000 as an IT service provision validation mechanism
• Synergy of ISO 20000 requirements and mandatory ITIL components

Eugene is an accomplished high-caliber sustainability and resilience authority, professional engineer and Fellow of the Business Continuity Institute (BCI). With over 25 years of hands-on experience, he has developed and improved corporate resilience for a number of organisations from various sectors. His accomplishments include delivery of legislative & regulatory compliance requirements, implementation of ITIL, service, business continuity, information security, quality & risk management systems. In addition, Eugene has many years of experience auditing ISO management systems. Eugene has represented the UK Institute of Directors (IoD) on the British Standards Institute (BSI) technical committees responsible for developing ISO resilience standards. He has published many thought provoking articles and a book chapter endorsing the importance of standards as the foundation for good organisational practice. Eugene is an experienced design engineer, implementer, exercise facilitator, trainer and auditor with internationally gifted credentials.

Link of the recorded webinar on Youtube:

Slides of the webinar: