Es importante recordar que la gestión del riesgo contri....
ISO/IEC 20000 and ITIL; A great combo for your IT skills
During this webinar, you will have the opportunity to learn why you need to integrate ITIL with ISO/IEC 20000. The presenter will elaborate on the importance and close relationship between ISO 20000 and ITIL and the benefits of using them jointly.
Main points covered:
- The need for ISO/IEC 20000
- The use of ITIL
- Why Auditors are like Doctors
Presenter:
John F McDermott, EMEA Portfolio Manager, joined HPE in January 2005 as the Head of Service Management for the UK&Ireland education business. As the Head of the Service Management community within HPE (approximately 8,000 members), John has raised the profile and perceived value of Service Management across HPE businesses.
Organizer: Erita Rexhepi
Date: August 2, 2017
Link of the recorded webinar on YouTube:
Slides of the Webinar:
