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ISO 20000/22301/27001 & ITIL: Starting point and experiences
Slides of the webinar:
Organizer: Besnik Hundozi, PECB International
Speaker: Jose Espinal, LearningK (www.learningk.com)
Summary:
Companies with IT department, internal or external, worry these days about the best performance and ROI of their services. In the actual market, our decisions depend not only from our impressions. Our departments, users and customers are linked to our services.
Watch this free webinar organized by PECB International to understand the needs and the environment in order to take decisions related to IT, and follow the right steps to implement best practices and standards.
The webinar covers the following areas:
- Analyze the status of our IT
- Company needs and environment
- ITIL Process and Lifecycle
- Choosing the right standard: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301
Speaker:
Jose Espinal is the CEO of LearningK and CSO of Circular Devices (Puzzlephone) with more than 25 years of experience in Training and IT Infrastructure & Security areas. He holds Lead Implementer and Lead Auditor certificates in standards such as: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301, ITIL Expert and more than 30 Microsoft Certifications.
