How to design IT Services for achieving business objectives

Organizer: Nick Hundozi - PECB

 

Presenter: Silvana Tomić Rotim - PECB Trainer

 

We will cover: 

This webinar will cover the fundamentals of the design processes and the five aspects of the design. It includes the methods, practices and tools for achieving excellence in service design, based on ITIL and ISO 20000 standard. 

 

About the presenter: 

Silvana Tomić Rotim, PhD. obtained from the Faculty of Organization and Informatics, University of Zagreb, 2011, master degrees from the Faculty of Electrical Engineering and Computer Science (1997) and Faculty of Economics (2000) and graduated from the Faculty of Electrical Engineering and Computer Science, Zagreb (1995). She holds different certificates like ISO 27001 LA and LI, ISO 20000 LA and LI, ISO 9001 LA, PMP, CMC, etc.