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How to create an effective IT service catalogue

Continuity, Resilience, and Service Management 2015.10.22

 

The webinar covers:
  • Understanding services
  • Service catalogue – where to start?
  • The Father – Service portfolio – building blocks
  • Real Life examples
Presenter: Dr. Orlin Marinov, senior consultant and partner in ITCE with 20 years of experience in IT and service management.
 
Organizer: Vlerar Shala, PECB

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