For those planning training sessions or candidates intending to take an online exam during this period, we will be offering online exam sessions on December 27 and 29, as well as January 5, 2024. You can check the link to online exam events here.
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How to create an effective IT service catalogue

Continuity, Resilience, and Service Management 2015.10.22

 

The webinar covers:
  • Understanding services
  • Service catalogue – where to start?
  • The Father – Service portfolio – building blocks
  • Real Life examples
Presenter: Dr. Orlin Marinov, senior consultant and partner in ITCE with 20 years of experience in IT and service management.
 
Organizer: Vlerar Shala, PECB

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