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Common ITIL implementation mistakes in the scope of ISO 20K

Continuity, Resilience, and Service Management 2015.09.29

We will cover:
  • ITIL implementation pitfalls in the scope ISO 20K application
  • Different aspects affecting organization's performance by applying ITIL
  • Faults of ITIL implementation and proposed solutions
Presenter: This webinar will be presented by Mohamed Shalaby, Managing Director of Al3adeyat Inc..
 
Organizer: Nick Hundozi - PECB
 
Presenter: Mohamed Shalaby, Managing Director of Al3adeyat Inc..

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