Business Process ,Information Technology , Digital and Telecommunication Profissional with extensive experience in mission critical services companies , related areas of experience includes: 1- Business Processes assessment , design , transition and improvement 2- Enhance customer experience 3- Customers care Best Practices in different business sectors 4- Manage 24x7 IT / Telco / digital services to 7000+ multi countries users 5- Disaster Recovery and Business Continuity plans and implementation 6- International telecommunication solutions 7- ITIL / PCI / ISO compliant IT Services operation 8- Manage Performance based BPO / IT Services 9-Financial planning and control

Here is a detailed description of the courses that the trainer is specialized in and their related experience.