Customer focus and customer satisfaction as the corner stones of quality management systems.
Define the new way of handling claims and complaints
How to turn a hitherto difficult process into one where both sides come out feeling good.
Presenter:
This webinar was presented by Cyrus Karanja, Systems Co-ordinator at Tetra Pak and a well-practiced professional with over 9 years of experience in the areas of Quality, Health, Safety & Environmental Management.
