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How to choose an effective IT service management?
How to choose an effective IT service management?
Improving the way of doing IT services one of the major challenges that we are facing today; challenges met the requirements of the business users that are changing every single day, the changes in the technology which are happening and most importantly the improvement in the quality of services which are required by the business users with cost optimization and resource optimization. So the question rises how we can improve the IT service delivery. There are different mechanisms which we can adopt to ensure that we are applying good quality service to the business users. First of all you have to ensure that the business model you have in IT department should be align with the overall enterprise business model, number second you have to ensure that your IT services get to know IT services which you are applying should meet the needs of their business users. And last but not the least the most important one is the behavior change, you have the best technology in place, you have your good resources in place, you have good infrastructure in place but unclearness there is no behavior changes not acceptances of the change in the mind of the management and in the mind of the employees you are not able to meet the requirements of the business users you will not be able to improve the IT service delivery model.
How does ISO/IEC 20000 compare with ITIL?
There are some similarities and differences between ITIL and ISO 20000; ITIL as the names says it is about IT infrastructure library, so it is a library of the best practices and processes about IT services and IT infrastructure. ISO 20000 on the other hand is a standard for IT service management it based on ITIL but with a certain extent, ITIL has 26 processes and 6 functions in place, ISO 20000 has 14 processes in place, it is not a function oriented standard, another important thing is in ISO 20000 you have 256 mandatory requirements which you have to meet in order to be complied with the standard requirements. In ITIL it is up to the organization how many processes or how many functions they want to implement, they can implement all the processes, they can implement all the functions, they can choose, they can pick and choose the best processes which meet their requirements. When it comes to ISO 20000 you have to meet 256 mandatory requirements, there are no acceptations, with ITIL it is more of the individual base so any individual who wants to have certification in ITIL, they can study ITIL, they can go for foundation, intermediate and at last, one of their exams, ISO 20000 is more of organization based so any organization who meet with their requirements of this standard they can go and get accreditation with any accredited body like PECB.
How to choose the right Service Management model for your business?
There are different ways you could choose the right service management model for your business, it depends on certain criteria’s certain factors and we have to keep in mind one thing that are no one size fit on model available, and the organization based on his/her requirements have different kind of models available. Two more important models which are normally followed in the market, one is the “out-right ownership” in which you have your own infrastructure available so you get the best software you get the best hardware to meet the requirements of the business users. The other one is called “software as a service” where you basically rely more on the outsourcing providers and you get the licenses for the IT services management models. So, in an action, we can say, whenever you have to choose the right service management model you have to keep in mind two things, one the requirements of the business users and number second you have to ensure what resources you have what is the availability and capability of your resources who are supposed to handle the IT service management model.
Author
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Hafiz Adnan |
