Refund Policy

1. Purpose

This document shows the Refund Policy in place at PECB and the steps that the customer has to follow
to get the refund.

2. Scope

The scope of the policy covers all refund requests related to payments for PECB Group Inc., including but
not limited to Training, Certification, Examination, Store, PECB Skills.

3. Policy

PECB offers a refund only for certain circumstances as explained below. Requests for a refund can be
submitted only if a customer faces at least one of the following issues:

1. In cases where double payment for the same invoice has been made.
2. In case of customer dissatisfaction with a training course or service provided by PECB. In this
   situation, the customer needs to provide all the details of the circumstances that caused
   dissatisfaction.
3. If a conference ticket has been purchased and the participant requests a refund.
4. In the case of a rejected CUP or CAP.
5. In the case where a technical issue prevents a customer from canceling a PECB Skills subscription,
   or prevents them from obtaining a certificate

When making a request for a refund, customers will be asked to provide all relevant evidence to support their claim.

PECB will review the refund request and based on the evidence provided, it will take one of the following
decisions:

• Refund approved: PECB’s accounting team will review the refund request, and if the request is
  approved, the refund will be executed by the payment authorities according to the same method
  used originally when the customer paid for the service. If the customer prefers to be refunded in
  a different method, he/she needs to provide this information in the refund request form along
  with all other relevant information.
• However, it is suggested to the customer to keep the amount of credit in their account so that
  they can use it for their next purchase.
• Refund refused: PECB can refuse the refund request in case there is evidence of fraud, refund
  abuse, lack of evidence, or other deceitful actions.

Please note that:

• PECB will refund the exact amount it has received in its bank account. If any fees were applied
  against your invoice, they will be deducted from the refund.
  If reimbursement is made via bank transfer, the person requesting the refund will be responsible
  for covering any bank fees charged to the sender (PECB).
• If you want to submit a refund request, please download the REFUND REQUEST document and
  send it to the following email address: refund@pecb.com