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ISO/IEC 20000 Introduction

Why should you attend?

The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.

Who should attend?

  • Individuals interested in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)  

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).

Prerequisites

None

Course Agenda

Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000

General Information

  • Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples. 
  • The Attendance Record worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
 

 


1
Training Day
7
CPD Certification
(Credits)
Not applicable
Exam
Not applicable
Exam Duration hours
Not applicable
Retake Exam
Language : English
Type : Classroom
Certification Fees: N/A
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