ISO/IEC 20000 Introduction

Why should you attend?

The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.

Who should attend?

  • Individuals interested in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)  

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).



More Details

  • Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000

    • Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples. 
    • An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.