Why should you attend?

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Who should attend?

  • Individuals interested in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)  

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
  • Understand the basic elements of an IT Service Management System (ITSMS) 

Prerequisites

None

Course Agenda

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

General Information

  • Training material containing over 100 pages of information and practical examples will be distributed
  • A participation certificate of 7 CPD (Continuing Professional Development) credits will be issued

 


1
Training Day
7
CPD Certification
(Credits)
Exam
Exam Duration hours
Retake Exam
Language : English
Type : Classroom
Certification Fees: N/A
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