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ISO/IEC 20000 Introduction

Why should you attend?

The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.

Who should attend?

  • Individuals interested in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)  

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).



Course Agenda

Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000

General Information

  • Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples. 
  • The Attendance Record worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.


Training Day
CPD Certification
Not applicable
Not applicable
Exam Duration hours
Not applicable
Retake Exam
Language : English
Type : Classroom
Certification Fees: N/A
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