The "ISO/IEC 20000 Lead Auditor" course is a comprehensive training program designed to equip participants with the skills and knowledge required to conduct first, second, and third-party audits of IT Service Management Systems (ITSMS) against the ISO/IEC 20000 standard. This course covers: Understanding ISO/IEC 20000: Key concepts, principles, and requirements of the standard. Audit Techniques: Practical guidance on planning, conducting, reporting, and following up on audits. Roles and Responsibilities: The auditor's role in improving IT service management processes and ensuring compliance. Certification Path: Preparing participants for the Lead Auditor examination and certification.