We are pleased to announce that we have recently signed a partnership agreement with Direct BPO (Pty) LTD. This partnership will deliver significant benefits to enterprises, by providing best practices of ISO standards in Botswana.

“By partnering with Direct BPO (Pty) LTD we will have the opportunity to provide our customers with the expertise they need to prepare for the future,” said Tim Rama, CEO of PECB. “Our goal in partnering with Direct BPO (Pty) LTD is to demonstrate how the skills acquired in PECB training courses can be applied to solving daily life challenges, and thereby, how they relate directly to their career interests and aspirations,” added Rama.

Direct BPO (Pty) LTD, Thandi Moremong, Continuous Improvement Manager

We are proud to partner with PECB, a globally respected leader in professional certification and training. This collaboration reflects our shared commitment to excellence, quality, and continuous professional development. Through this partnership, we aim to expand access to internationally recognized training programs and empower professionals and organizations to achieve higher standards of competence and success.

About PECB

PECB is a certification body which provides education and certification under ISO/IEC 17024 for individuals on a wide range of disciplines. As a global provider of training, examination, and certification services, PECB offers its expertise on multiple fields, including, but not limited to, Information Security, Privacy and Data Protection, Business Continuity, Quality and Service Management, Risk Management, Health and Safety, and Sustainability.

We help professionals show commitment and competence by providing them with valuable education, evaluation, and certification against internationally recognized standards. Our mission is to provide our clients with services that inspire trust, demonstrate competence, and benefit society as a whole. For further information about PECB’s principal objectives and activities, visit www.pecb.com.

About Direct BPO (Pty) LTD.

We are a Botswana-based Business Process Outsourcing (BPO) company that was established in 2017. We provide 24/7 customer experience management and business support solutions to organizations across the public and private sectors.

We deliver services through multiple customer channels, including phone, email, live chat, social media, and SMS. Our service offerings include contact center solutions, Customer Engagement Services (customer satisfaction surveys, lead generation, bulk SMS, social media management), consultancy, training and more.

We serve industries such as banking, government, healthcare, education, insurance, telecommunications, utilities, and retail, Direct BPO helps organizations enhance customer engagement, improve operational efficiency, and focus on their core business objectives.