Vergangene Webinare

We will cover: This webinar will cover the fundamentals of the design processes....

Summary: The ITIL Service Design stage specifies 8 key IT processes that organi....

Knowing the best practices, frameworks and Standards in ITSM is the first step ....

Companies with IT department, internal or external, worry these days about the ....

Summary: ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the ....

Summary: IT Service Management (ITSM) is still an area which can provide either....