Diligent technical professional with 15 years of experience in Audit and Compliance, GRC, ITSM, ISMS, QMS, PIMS, ITOM, Service Delivery Operations, EUC Operations, Technical Support & Client Servicing PECB Trainer for ISO 20000 Lead Auditor and ISO 27002 Lead Manager ISO 20000, ISO 27001, ISO 9001, ISO 27701 Audit and Awareness Trainer ITIL v4 Foundation and Awareness Trainer Capable of implementing effective utilization of SMS, ISMS, PIMS for IT operations with knowledge of Change Management, Incident Management, configuration Management, Problem Management and Information Security and Privacy Management Capable of Gap Assessment, Design & Development, Implementation, performance and Internal and External Audit management of IMS (Integrated Management System) Capable of analyzing information system needs, evaluating customer requirements, custom designing solutions, for information systems management

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