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Event Detail - 8380

Event Details

Event Information

CourseISO/IEC 20000 Lead Implementer
Start Date2018-06-25
End Date2018-06-29
Course LanguageEnglish
Language of InstructionEnglish
WhereInstitut za standarde i tehnologije doo Beograd - Novi Sad
Trainer NameBojan Perovic
Event StatusPlanned

Event Description

ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance. After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization. (SRB) - Ovladavanje implementacijom i upravljanjem Sistemom menadžmenta IT servisima (SMS) na osnovu međunarodnog standarda ISO/IEC 20000. Ovaj petodnevni intenzivni kurs omogućava učesnicima da razviju potrebnu stručnost za podršku organizacijama pri implementaciji i upravljanju Sistemom menadžmenta servisima. Učesnici će takođe dobiti potpuno razumevanje najbolje prakse, koja se koristi u cilju implementacije IT servisa unutar organizacije za svoje interne potrebe i/ili eksterno za potrebe svojih klijenata i korisnika. Neophodno je ugraditi elemente ITIL najbolje prakse kao i elemente kvaliteta, bezbednosti informacija i kontinuiteta poslovanja u sve servise koji se uspostavljaju i održavaju u organizaciji. Iz svih oblasti ISO/IEC 20000 neophodno je sagledavanje poslovnih procesa i drugih neophodnih dokumentovanih informacija kroz PDCA ciklus dr Deminga. Ova obuka je takođe u potpunosti kompatibilna sa ISO 31000 (Principi i smernice za upravljanje rizikom), ISO 22301, ISO 9001 i ISO/IEC 270001.

Company Information

Company NameInstitut za standarde i tehnologije doo Beograd
AddressPark City, Narodnog fronta
CityNovi Sad
Province | State | RegionN/A
Event CountrySerbia
Zip | Postal Code21000
Phone+381641168915
Fax-
Emailoffice@instate.biz
Websitehttp://www.instate.biz

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