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    ISO/IEC 20000:2018 Info Kit

    Essential things you need to know about

    IT Service Management Systems

ISO/IEC 20000:2018 Info Kit

Essential things you need to know about

IT Service Management Systems

PECB offers ISO 20000:2018 training and certification that help you optimize your services and provide you with a continual improvement structure for your organization. IT Service Management is a set of procedures and processes to direct and control the organization’s activities and resources for the planning, design, transition, delivery and improvement of services to deliver value.


The ISO 20000:2018 certification will enable you to provide services which improve efficacy, reduce costs as well as improve customer experience.

Improved effectiveness

Reduced operational costs and improved efficiency

Improved overall service

The opportunity for overall continual improvement

Improved customer satisfaction

Opportunity for the organization to display its business quality


Info Kit contains

Whitepaper: ISO-IEC 20000-1 Transiton

Article: How can the Implementation of the ISO/IEC 20000-1 Standard Help Organizations Manage their Service Management System (SMS) Efficiently?

Article: Service Management Plan: The Guide to Success

Article: Main Differences between the 2011 and 2018 versions of the ISO/IEC 20000 Standard

Article: ISO/IEC 20000:2018: The Transition to the High Level Structure (HLS)

ISO 20000:2018 FAQs

Infographic: What Is ISO/IEC 20000:2018 About?

Infographic: The Benefits of Implementing the ISO/IEC 20000 Standard

Infographic: The Importance of Leadership in Service Management System (SMS)

Infographic: Mapping Guide - ISO/IEC 20000:2011 to ISO/IEC 20000:2018

and more...


Free of charge! We are highly committed to serving a society where best practices are widely accepted, affordable, known and used. Keep us in mind next time you want to learn more about ISO standards! For further information, please contact us at customer@pecb.com

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