ISO 20000 Lead Auditor Exam

Who should Apply?

The objective of the “PECB Certified ISO/IEC 20000 Lead Auditor” examination is to ensure that the candidate has the knowledge and the skills to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. If you’re a consultant and/or ISO auditor in information technology service management looking to understand the value of an ITSMS for an organisation, to certify your skills, stand out to employers/clients and maximize your earning potential, PECB’s “Certified ISO/IEC 20000 Lead Auditor” credential is the right choice for you.

Content of the exam

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination Certification Programme (ECP). The exam covers the following competence domains:

  • Domain 1: Fundamental principles and concepts of information technology service
  • Domain 2: Information Technology Service Management System (ITSMS)
  • Domain 3: Fundamental audit concepts and principles
  • Domain 4: Preparation of an ISO 20000 audit 
  • Domain 5: Conduct of an ISO 20000 audit
  • Domain 6: Closing an ISO 20000 audit
  • Domain 7: Managing an ISO 20000 audit program

Prepare for the exam

Candidates are responsible for their own study and preparation for the exam. No specific set of courses or curriculum of study is mandatory as part of the certification process. The completion of a recognized "PECB Certified ISO/IEC 20000 Lead Auditor” course or program of study can significantly enhance your chance of passing a PECB certification examination.

PECB’s training schedule is available here.

To find a training provider, review PECB’s qualified training partners.

How to Apply?

Candidates must complete the exam application form hereCandidates will be required to register for a password-protected account where they can then create, manage, update, and submit their application.

Applicants can pay their application fees online and upload all required supporting documents to PECB. Applicants will also have the option of mailing the payment (via cheque) although this will result in delays of the application process.

Applicants will be able to select a date and location for their certification exam. PECB’s training schedule is available here.

You must register at least fourteen (14) days before the exam date.

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form).

Take the exam

Candidates will be required to arrive at their chosen location at least 30 minutes before the beginning of the certification exam. Candidates arriving late will not be given additional time to compensate for the late arrival and if late more than 30 minutes after the beginning will not be allowed to enter the examination room. They will also be required to remain outside the examination room and to be given an individual briefing prior to being permitted to enter the examination room and commence the examination.

All candidates will need to present to the proctor one example of photo-id issued by a national, regional or state body, along with their exam confirmation letter.

The exam consists of essay-type questions. During the examination participants may use all PECB provided documentation plus their own course notes but will not be permitted to use any computer, laptop or any other electronic device. The exam lasts 3 hours.

After the exam and application for certification

It may take up to 8 weeks for candidates to receive their exam results. All results are sent via email. The examination results will not include the exact grade that you had, only whether you passed or failed. In the case of a failure, the results will be accompanied with the list of domains in which you had a mark lower than the passing grade to provide guidance in preparing yourself to retake the exam.

After successfully completing the exam, participants can apply for the credentials of Certified ISO/IEC 20000 Provisional Auditor, Certified ISO/IEC 20000 Auditor or Certified ISO/IEC 20000 Lead Auditor, depending on their level of experience. The requirements for certification are explained in detail in PECB certification section.

Certification fees are included in the examination price.

A certificate will be issued to participants who successfully pass the exam and comply with all other requirements related to the selected level of credential.

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