Continuity, Resilience, and Service Management

IT Service Management plays a critical role in relevant organizations since it is concerned with the implementation of quality IT services that meet customer needs.

Expand your knowledge in the field of IT Service Management through our range of professional certification schemes found below.






ISO/IEC 20000 Training Courses

ISO/IEC 20000

This one-day training enables participants to be familiar with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an ITSMS, including the ITSMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Read more about ISO/IEC 22000 and its benefits:

ISO 22301 Training Courses

ISO 22301

Planning and preparing that even if serious incidents or disasters might affect your business, you know how to continue operating efficiently with a reasonably short period. And that is the main goal of Business Continuity.

Get Certified to ISO 22301 and be confident that you will deliver on time to your costumers and stakeholders.

Read more about ISO 22301 and its benefits:

ISO 28000 Training Courses

ISO 28000

ISO 28000 supply chain security identifies the risk level across your supply chain operations.

It protects your properties from manufacturing to sale, combining traditional practices of supply chain management with the security requirements driven by threats such as terrorism, piracy, and theft.

Simplify trade and expedite the transport of goods across borders and ensure your product safety by reducing risks with ISO 28000 certification.

Read more about ISO 28000 and its benefits:

Disaster Recovery Training Courses

Disaster Recovery

ISO 24762  provides you with guidelines on how should they work in terms of information and communications technology disaster recovery (ICT DR) services.

This has to do with business continuity management and it can be applicable to all types of companies to both “in-house” and “outsourced,” and covers a huge range of service providers of physical facilities and services.

Read more about Disaster Recovery and its benefits:

Outsourcing Training Courses


Outsourcing is constantly growing its importance in today’s organizations because of economic and competitive pressures.

Read more about Outsourcing and its benefits:

ISO 22316 Training Courses

ISO 22316

Organizational Resilience is the ability of an organization to anticipate crises, react to short-term shocks and adjust to the unexpected disruption. It is an essential strategy for an organization to flourish in today’s dynamic world and can be achieved throughout time, set up for the long-term.

Read more about ISO 22316 and its benefits:

ISO 22320 Training Courses

ISO 22320

Emergency Management is the creation of plans with the main objective of reducing vulnerabilities to hazards and cope with disasters.

Read more about ISO 22316 and its benefits:

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